Professional Certificate in Protocol and Etiquette for Hostesses
The Professional Certificate in Protocol and Etiquette for Hostesses is a 100% online professional certificate (450 hours, 36 weeks) for anyone who wants to build a career in protocol and etiquette for hostesses. You learn through practical modules and real case studies, guided by tutors with industry experience, and finish with a final project.
New intake every two months · Interest-free payment plans · ESINEV certificate of completion (non-accredited training).
Overview
This professional certificate is designed to train hostesses and customer service personnel in the protocol and etiquette standards required in high-level events and situations. Throughout the programme, participants will learn the essential rules and practices of behaviour, communication and personal presentation that are fundamental in the world of hospitality and events.
Studying from Australia
This programme is delivered 100% online in English, so you can study from anywhere in Australia — Sydney, Melbourne, Brisbane, Perth, Adelaide or Auckland — and fit your learning around work. The skills covered apply directly to events across Australia, from conferences and exhibitions to weddings and festivals. Fees are shown in Australian dollars (AUD) and can be spread with interest-free instalments.
About your certificate
ESINEV programmes are non-degree professional training delivered 100% online. On completion you receive an ESINEV certificate of completion. ESINEV is a private online training provider: this programme is not an Australian degree or AQF qualification, and is not accredited by TEQSA or ASQA.
Your learning path
Curriculum
A 450-hour program in 8 modules for event hosts and event assistants to master protocol, etiquette and guest service at conferences, trade fairs and official ceremonies.
Submodule 1.1. Duties of the event host
Learn the tasks of welcoming guests, providing information, accreditation and logistical support.
Submodule 1.2. Types of events
Distinguish conferences, trade fairs, institutional events, galas and sporting events.
Submodule 1.3. Structure of the event team
Identify the team leaders, coordinators and organizers you work with.
Submodule 1.4. Event staffing agencies
Understand how agencies work and how staff are hired per assignment.
Submodule 1.5. Ethics and confidentiality
Exercise discretion with information about clients and public figures.
Submodule 1.6. Key skills for the role
Develop a service mindset, initiative and problem-solving ability.
Submodule 1.7. Languages in guest service
Appreciate the importance of languages and key courtesy phrases.
Submodule 2.1. What is protocol?
Understand official, business and social protocol and how they differ.
Submodule 2.2. Rules of precedence
Learn the official order of precedence for dignitaries and how it is applied.
Submodule 2.3. Head tables and seating of dignitaries
Apply criteria for presiding positions at tables and on platforms.
Submodule 2.4. Use of flags and anthems
Position flags and manage anthems in accordance with current rules.
Submodule 2.5. Forms of address and titles
Correctly use forms of address for dignitaries and public figures.
Submodule 2.6. Business protocol
Apply ordering criteria at corporate events.
Submodule 2.7. International protocol
Look after foreign delegations while respecting their customs and practices.
Submodule 3.1. Uniform and presence
Take care of uniform, footwear, accessories and jewelry to suit the event.
Submodule 3.2. Professional makeup and hair
Apply guidelines for a discreet, long-lasting look for long working days.
Submodule 3.3. Posture and body language
Project a confident image with appropriate posture, gestures and eye contact.
Submodule 3.4. Greetings and introductions
Make greetings and introductions according to hierarchy and context.
Submodule 3.5. Table etiquette
Apply etiquette rules at cocktail receptions, lunches and gala dinners.
Submodule 3.6. Dress codes
Interpret dress codes such as formal, cocktail or business attire.
Submodule 3.7. Intercultural etiquette
Adapt your approach to the customs of guests from other cultures.
Submodule 4.1. Effective verbal communication
Give attendees clear, concise and friendly information.
Submodule 4.2. Active listening and empathy
Identify the guest's needs and respond with empathy.
Submodule 4.3. Looking after VIPs
Manage the welcome of dignitaries and special guests.
Submodule 4.4. Assisting people with disabilities
Provide respectful, accessible support to every attendee.
Submodule 4.5. Handling complaints and tense situations
Resolve conflicts calmly with appropriate solutions.
Submodule 4.6. Telephone and radio communication
Use walkie-talkies and the team's communication codes.
Submodule 4.7. Service in several languages
Provide basic information in the event's working languages.
Submodule 5.1. Accreditation and registration
Manage lists, badges and access control at registration.
Submodule 5.2. Seating guests
Seat attendees according to floor plans and precedence.
Submodule 5.3. Cloakroom and support services
Organize the cloakroom, information desk and service points.
Submodule 5.4. Award presentations and ceremonies
Assist with award presentations, signings and formal ceremonies.
Submodule 5.5. Support in rooms and sessions
Manage audience microphones, timings and speaker materials.
Submodule 5.6. Booths and trade fairs
Look after visitors, capture contacts and support the exhibitor.
Submodule 5.7. Hosts at sporting and outdoor events
Adapt your service to open-air venues and large crowds.
Submodule 6.1. Event emergency plan
Learn your role in the venue's emergency plan.
Submodule 6.2. Evacuation and assembly points
Guide attendees during an orderly evacuation.
Submodule 6.3. Basic first aid
Respond to fainting, minor injuries and other medical incidents.
Submodule 6.4. Capacity and flow control
Help control entry and the movement of people.
Submodule 6.5. Lost property and incidents
Log and manage incidents according to the event protocol.
Submodule 6.6. Occupational health and safety
Apply ergonomic, rest and hydration guidelines on long working days.
Submodule 6.7. Stress management
Maintain emotional control in high-pressure situations.
Submodule 7.1. Briefing and debriefing
Take part in pre- and post-event meetings to improve the service.
Submodule 7.2. Service quality standards
Apply the quality and punctuality criteria required by the client.
Submodule 7.3. Performance evaluation
Receive and act on feedback about your performance.
Submodule 7.4. Working conditions and contracts
Learn your rights, contract types and usual working conditions.
Submodule 7.5. Attendee data protection
Handle lists and personal information in compliance with data protection law.
Submodule 7.6. Sustainable events
Apply good environmental practices in your daily work.
Submodule 7.7. Resume and professional portfolio
Prepare your professional profile for agencies and organizers.
Submodule 8.1. Analyzing the event
Study a real event and its guest service needs.
Submodule 8.2. Host team organization chart
Define the positions, shifts and duties of each team member.
Submodule 8.3. Protocol plan
Set out the precedence, seating and ceremonial for the event.
Submodule 8.4. Service manual
Write a manual with standards for appearance, etiquette and communication.
Submodule 8.5. Team emergency plan
Integrate safety and evacuation procedures.
Submodule 8.6. Practical simulation
Perform a welcome and protocol role play in front of assessors.
Submodule 8.7. Final presentation
Defend your proposal before a faculty panel.
Design the host services for a real event, including an organization chart, protocol plan, service manual, emergency plan and an assessed practical simulation.
How you learn
Virtual campus available 24/7 on any device.
Personal follow-up and feedback on your work.
Flexible schedule that fits around your job.
Apply what you learn to a real events case.
Nearby You will get the support of our highly trained teachers, who will expedite your academic development, as well as the guidance of a backup mentor to assist you in achieving your goals.
Practical Our academic virtual space will be your main educational platform, where you will find all the programs you will take. In addition, you will have access to the electronic library, an online society to interact with other trainees and support accessible at all times.
Career paths
Admissions
- Request information
Leave your details and an adviser will contact you.
- Guidance call
We review your profile and career goals.
- Enrolment and access
Secure your place and get access to the campus.
Subsequently, an advisory meeting will be scheduled focused on answering your questions. questions and clarify any uncertainties you may have.
Finally, a second call will be held in which all your concerns will be resolved and you will receive personalized guidance regarding everything you require.
Documentation If the program fits you, proceed to apply for your candidacy by sending the specific documentation to your personal advisor. If the project is to your liking, continue with the application for your candidacy , sending us the following documentation.
• Admission form
• Photocopy of your ID
• Curriculum vitae
• Previous studies
• Letter recommendation (optional)
Requirements to study Formalization of the place reservation through our different payment methods
• Direct debit.
• Credit card.
• Virtual payment.
Fees & payment
Indicative instalment. Please confirm payment terms with the admissions team.
At Esinev Education in collaboration with ISEIE Innovation School, we are dedicated to ensuring your future by offering you a wide range of scholarships and financial aid so that you can receive the best education without obstacles. Our scholarships and grants are available to everyone, regardless of your profile, as we have various options to adapt to your personal circumstances. Explore all the information about our scholarships and aid, and choose the one that best suits your needs to ensure your academic training.
Academic excellence The scholarship for Students with an outstanding academic record is awarded to those students who have demonstrated outstanding performance in their studies. This scholarship recognises and rewards the effort, dedication and academic achievements of outstanding students.
Scholarship for people over 45 The scholarship for People over 45 is a unique opportunity designed specifically for people who want to resume their higher studies after having passed a certain stage of their life. This scholarship is aimed at those individuals who, despite not having had the opportunity to obtain a university education at the time, wish to acquire new knowledge and skills to advance their career or explore new professional horizons.
Scholarship for those under 25 The scholarship for young people under 25 is designed to support this specific age group in their pursuit of higher education. This scholarship provides opportunities and financial resources to help young people overcome economic barriers and access quality education. We value the potential and commitment of young people in their academic and professional development, which is why this scholarship is awarded to those who demonstrate outstanding academic performance, as well as strong motivation and dedication to achieve their educational goals. We are committed to supporting talented young people and providing them with the necessary tools so they can make the most of their potential and achieve a successful future.
Woman Leader Scholarship The “Women and Leadership” scholarship is designed to support and empower women who demonstrate strong leadership potential in their fields of study. This scholarship offers the opportunity to receive a quality education and develop leadership skills to help women excel in their careers and challenge gender stereotypes.
Entrepreneurship Scholarships The scholarship is aimed at those people who are working on projects or ventures that seek to generate a positive impact on the world. It is designed to support those individuals committed to making the world a better place through their initiatives.
Large Family The scholarship is specially designed for those students who belong to a large family, recognising and supporting the special circumstances they face in terms of financial resources and family responsibilities.
Self-Employed Scholarship The “Self-Employed Scholarship” is financial aid designed to support entrepreneurs and self-employed workers in their professional development and business growth. This scholarship offers financial support to cover expenses related to the training, advice and resources necessary to strengthen your business skills and competencies.
Job integration scholarship (for unemployed) The job integration scholarship is specifically designed to help unemployed people reintegrate into the labour market. This scholarship provides additional financial support and resources to ease the transition to new employment.
Frequently asked questions
Is this an official degree?
On completion you receive an ESINEV certificate. It is not an official degree; recognition can be assessed depending on the programme you complete and local regulations.
How long is it and how many hours?
Duration: 36 weeks. Study load: 450 hours, designed to fit around your work.
Is it taught online?
Yes. It is 100% online, with a virtual campus, downloadable materials and tutoring from industry professionals.
Can I pay in instalments?
Yes. Payment: 5 months. The admissions team will confirm the terms.
When can I start?
New intakes open every two months. Request information to secure a place in the next one.
Shall we talk about your future in events?
Leave your details and an adviser will walk you through the programme, dates and payment options.
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